Employment

JOB TITLE:     CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT:  ADMINISTRATION/UTILITIES          

SUPERVISOR’S TITLE: CUSTOMER SERVICE MANAGER

JOB SUMMARY:             

This is a multi-functional position, under the general supervision of the Customer Service Manager. This position will be required to assist with utility customer service: receiving utility payments, receiving applications for service, answering telephone calls, and assisting customers with billing questions. Some independent judgement is required in the accurate execution of duties. Dealing with difficult and unhappy customers is a part of the job, and employees are expected to always maintain a friendly and helpful demeanor.

EXAMPLES OF WORK:  The following examples are illustrative of some of the duties and tasks assigned to this title. No attempt is made to be exhaustive in this listing.

Customer Service Duties

• Receives payments and deposits for utility and other city receivables.
• Processes payments using proper accounting principles.
• Maintains a cash drawer and properly accounts for money daily.
• Ensures cash payments are properly recorded and sent to the bank
• Assists customers in person and by telephone
• Processes applications, fees and other paperwork concerning utility services.
• Receives complaints and resolves customer billing problems.
• Operates computer terminals to perform various tasks.
• Performs other related duties as directed.

DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of basic bookkeeping principals and knowledge in applying them to maintenance of records.   
• Knowledge of departmental rules, regulations, policies, and procedures.
• Knowledge or ability to learn and interpret applicable codes and ordinances; computers and common computer software, including Microsoft Office; modern office practices, procedures and equipment.
• Excellent skills in dealing with customers and the ability to properly address their concerns.
• Properly identifying needs of the customer from various functions of City operations
• Basic math and its principles
• Ability to ensure strict confidentiality in all matters as needed and required
• Establish and maintain effective working relationships with the public, other employees, and elected officials.
• Adapt to a changing environment when required by needed skills.
• Adapt to City policies and procedures and to understand the City of Hogansville Code of Ordinances
• Communicate effectively, both verbally and in writing
• Provide guidance to, assist, and/or interpret others regarding the application of procedures and standards to specific situations.

 TRAINING AND EXPERIENCE REQUIREMENTS:

The following standards express the minimum background of training and experience DESIRABLE as evidence of an applicant’s ability to qualify for this job title. Other training and experience, if evaluated, may qualify an applicant for a job of this title.

•       Graduation from high school or equivalent recognized certification
•       Two years of office related experience and/or customer service experience.
•       Excellent background in attendance, organization, and dedication is required.
•       Must be able to pass criminal background and pre-employment drug screen. 
•       Bilingual preferred.                                                                                                                    

 To apply online, CLICK HERE. or you may pick up an application in person at Hogansville City Hall, 111 High Street, Hogansville, GA  30230. 

To apply online, CLICK HERE. or you may pick up an application in person at Hogansville City Hall, 111 High Street, Hogansville, GA  30230. 

Department: WASTE WATER TREATMENT PLANT

Supervisor: WASTE WATER TREATMENT PLANT SUPERVISOR

Class Characteristics: Under general supervision, assists in the daily operation and maintenance of the waste water plant; performs related work as required.

DEFINITION:

Performs work directly with the Superintendent of the Waste Water Treatment Plant performing daily duties of plant operations. This position requires detailed observance and attentiveness of operations. Skills in math are important for accuracy in this position. Must be able to perform normal tasks which require a high degree of comprehension and technical knowledge on your own. Daily duties include recording flow coming into and going out of the plant; running various laboratory tests as required by State permitting; perform preventive maintenance on all equipment involved in daily operations; pulling samples from ponds, creeks, and branches in various locations throughout the City; calibrating instruments in the laboratory and having a detailed understanding of their use.

Work also involves the responsibility of the FOG Program (Fats, Oils, and Greases) in monitoring businesses and restaurants’ fats intake that may make its way into the sewer system. Must be able to communicate effectively with business owners and/or management in guiding their compliance with this State program. Judgment and compliance of the FOG Program is subject to procedures set by the City Manager and the Mayor and Council by way of State law. This program is based solely on the initiative of the employee to perform the functions accurately and timely.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in the daily operations and maintenance of the waste water plant in compliance with established procedures and standards, Federal and State laws, and administrative regulations.
• Assists with inspection and/or monitoring of pumps, charts, gauges, and meters daily.
• Assists with collection of waste water samples and conducting lab tests; adjusts chemicals and/or equipment as necessary.
• Adds chemicals in accordance with prescribed standards.
• Assists with preparation and maintenance of accurate reports/records
• Assists with forwarding waste water samples and reports as required by State law.
• Assists with servicing and performing preventive maintenance on plant equipment; forwards requests for major repairs and/or equipment and tools to superiors.
• Assists with maintaining adequate inventory of spare parts, chemicals, equipment, and tools.
• Assists with maintenance and cleaning of plant and grounds.
• Attends training programs to obtain licenses at each level after meeting experience requirements.
• Assists in the scheduled inspection and maintenance of sewer lines and easements.

ASSOCIATED DUTIES

• Maintain and manage the overall success of the FOG (Fats, Oils, Grease) Program for the City to include proper training, customer contact, issuing citations, and constant compliance.
• Perform other duties as assigned.

*You must be at least 18 years old, possess a High School Diploma or equivalent, possess a valid Georgia Driver's License, and have a good driving history. 

FOR A DETAILED JOB DESCRIPTION, PLEASE CLICK HERE. 

To apply online, CLICK HERE. or you may pick up an application in person at Hogansville City Hall, 111 High Street, Hogansville, GA  30230.